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ABOUT US

OUR MISSION

To work in partnership with our corporate clients producing efficient and effective budgetary and performance outcomes.

Your brand is important to us, tailoring and implementing successful service solutions is paramount in our trade based endeavours.

WHAT WE DO

Install and Fix Solutions provides outsourced after sales warranty and triage services for manufacturers, distributors, retailers, factories and brand owners. Our business offers every facet of after sales service where our customers select the services they require and add our services to the services they wish to operate creating a whole after sales service solution, just how they want it!

Install and Fix Solutions Australia and New Zealand facilitates all the services required for after sales service solutions. More than a network of tradespeople, we provide a full solution for our clients requiring any type of services with an open and accountable system to review. Please note in Queensland, for installation and remedial jobs work up to $3,300 Only (AC installation and building works). Clients can outsource all or part of the service backend to us:

Building

PRODUCT CATEGORIES WE SERVICE

Brown
Goods
White
Goods
Cooking
Appliances
Small
Appliances
Air
Conditioning
Low cost,
swap out products
Garden
Tools

PRODUCT CATEGORIES WE INSTALL

Air
Conditioning
Sheds
Furniture &
Flat-pack
Cooking
Appliances
Doors
Playground
Equipment
Home
Theater
Ceiling
Fans
BBQ's

WHY USE OUR SERVICE

Quality Tradesmen

All service providers are licensed and fully-insured operating on our services IT platform "Beehiive". All of our licensed tradespeople comply with our service SLA's and national and local laws and legislation. In Queensland, Install and Fix Solutions undertake jobs to the value of $3,300 Only (for AC installation and building works)

Outstanding Workmanship

Naturally, our work always takes into account any local compliance requirements, Occupational Health and Safety (OH&S) and environmental considerations. You can enjoy peace of mind knowing we are reliable, punctual and offer outstanding workmanship at very competitive rates.

Flexible Solutions

Install and Fix Solutions Australia and New Zealand are aligned to offer a multi-faceted, flexible solution to all warranty, repair and installation services. Utilising our “cloud based” software system, Beehiive, we are able to view our nationwide service network of authorised and accredited trades people live, we know the status of work in the system at the coal face in real time ensuring KPI's are adhered to. This software has been developed by ourselves to give prompt feedback to customers, corporate clients and for our internal client managers to drive the service provider to perform to KPI compliance in a timely manner.

Scalable Solution

Our business removes the fixed costs associated with operating a service department. Service and repair volumes change, outsourcing your after sales service scales expense to service volume often linked to changing sales volume or seasonal sales.

Business Processing
Centre

  • Administration

  • Call Centre

  • Triage Services

  • Product Swap Out Services

  • Customer Education Services

  • Account Management

Managed Trade Service Network

  • Administration

  • AUS / NZ repair/services network

  • AUS / NS installation/assembly network

  • Local or Hub Solutions

  • Scheduled maintenance solution

  • Technical helpdesk

  • On-Site, Workshop, Mobile Services

  • Low Cost Product Replacement

  • Stock Rework Services

  • Product Recall Services

  • Roll-Out Services

  • In QLD, building and AC work for jobs up to $3,300 Only

Warehousing &
Logistics

  • Administration

  • Storage - Pallet and Pick Face

  • Receiving Services

  • Inventory Management System

  • Pick and Pack Services

  • Stocktaking Services

  • Returns Management 

  • Freight Logistics

Warranty
Management

  • Warehousing & Logistics

  • Managed Service Network

  • Fixed Rate Services

  • Call Centre

  • Technical Support Services

  • Warranty Management IT Solution

  • Technical Data

  • Factory support

  • Retailer Support

  • Consultancy Services

Retailer
Services

  • Retailer Portal

  • Live Installation and Repair

  • Booking to Service Network

  • Product Repair Services

  • Installation Services

  • Roll Out Services

  • Maintenance Services

  • In-Store Portal to Track Services

  • Management Reporting

  • Product Education and Triage Facility

  • In QLD, building and AC work for jobs up to $3,300 Only

IT
Solutions

  • Inventory management

  • Retailer Portal for Services

  • Retailer Portal for In-Store Triage

  • Warranty Service Management

  • Integration Platforms

  • Job Management

  • Factory Serial Batch Tracking & Reporting

  • Multi-Level Client Access

Consult
Services

  • Reduce Warranty Services Costs

  • Looking for a new solution?

  • Value Adds for Product Sales

  • Product Improvement Processed

  • Product Failure Data Collection

  • Warranty Inventory Procurement

  • Streamline Back End Costs and Services

  • New services added by client request

Repairs &
Technical Support

Our managing Director's background in electronics and technical triage lays the foundation for our business. Install and Fix operates an in house technical desk to support it's network of repairers and customers. Our technical team liases directly with brand owners and factories resolving product issues.

OUR SERVICES

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