Select the support your business needs, from a single service function to a complete outsourced after-sales operation.
Choose the support you need.
Open a service below to explore what we do. Combine individual services or let us coordinate the complete operation.
Warranty management
A coordinated service operation, from the first enquiry to the final resolution.
A clearer path through the warranty lifecycle.
Bring customer support, technical triage, repairs and warranty administration into one managed program.
We work with your team to define how enquiries are assessed, who handles each service activity and how progress is reported. Choose the functions you need or bring the full operation together.
What we can support
Warranty enquiry and service administration
Technical support and product information
Repair network coordination
Factory and retailer support
Managed service network
One point of coordination for installation, repair and field service across Australia and New Zealand.
National reach. A managed delivery model.
Connect your products and customers with an organised network of licensed and insured service providers.
A service network needs more than coverage. We coordinate allocation, communication and performance against agreed requirements, with technical support for the people doing the work.
What we can support
Installation and assembly programs
On-site, workshop and mobile services
Scheduled maintenance and national rollouts
Product recalls and stock rework
Repairs & technical support
Practical technical expertise for your customers, repairers and products.
Technical knowledge connected to service delivery.
Resolve product enquiries through technical triage and support that connects customers, repairers and brand owners.
Our technical team supports the repair process and works with brand owners and factories on product issues. Defined triage helps determine the appropriate next step before work is allocated.
What we can support
In-house technical helpdesk
Repairer and customer support
Product triage and education
Liaison with factories and brand owners
Customer service & call centre
Keep your customers informed with support that understands your service program.
A consistent experience beyond the sale.
Extend your customer experience beyond the sale with an organised enquiry and service support function.
We align customer communication with your products and service requirements. Our teams help customers understand what happens next and connect their enquiry to the right service pathway.
What we can support
Customer enquiry handling
Service communication
Product education
Triage and escalation processes
Business processing
The administration and coordination that keep service programs moving.
Less fragmented administration.
Give your team the operational support to manage service administration, customer enquiries and account coordination.
Outsource the functions that take your team away from its core business. We connect the administrative work with customer support and service delivery through defined processes.
What we can support
Service administration
Account management
Product swap-out support
Customer education and triage
Warehousing & logistics
Connect inventory, parts, returns and freight with your service operation.
Service and logistics, working together.
Bring the physical movement of products and parts into your after-sales service model.
From receiving and storage to returns and dispatch, our logistics services can form part of a wider warranty or service program. Scope the inventory and fulfilment support around your requirements.
What we can support
Pallet and pick-face storage
Receiving, inventory and stocktaking
Pick and pack services
Returns management and freight coordination
Parts storage & pickingPacking & dispatch
Retailer services
Support the customer relationship from purchase through installation and repair.
A stronger connection after checkout.
Extend your retail service offer with coordinated installations, repairs and customer support.
We help retailers connect their teams and customers to a managed service network. Booking, service progress and reporting sit within an agreed operating model.
What we can support
Installation and repair bookings
Retailer service portals
Rollouts and maintenance programs
Management reporting and in-store triage
Technology solutions
Purpose-built systems for service management, reporting and visibility.
Visibility across the service lifecycle.
Connect people, jobs and service information through technology built around after-sales operations.
Our systems support our service operation with configurable processes and access to job information. We work with clients to understand their reporting and integration requirements.
What we can support
Job and warranty service management
Multi-level client access
Integration platforms
Inventory and serial batch reporting
Consulting services
Shape a service model around your products, customers and business.
A service model with a clear purpose.
Review your after-sales operation and identify practical ways to improve how it works.
Start with your current requirements, service challenges and available product data. We help define a workable model, whether you are improving an existing program or establishing a new one.
What we can support
Warranty service model reviews
Product failure data collection
Warranty inventory planning
Service process and cost reviews
Scope, coverage and service requirements are agreed with your team before a program starts.
Let’s work together
Tell us what your business needs.
Talk to our team about your products, service requirements and coverage. We’ll help you explore the right solution.
